Customer Support - Privacy Policy


1. Definitions

  1. Supplier means Custom Internet Limited.
  2. Services means the web site development services, email, hardware supply and other related services as may be provided by the Supplier from time to time.
  3. Data means the Client’s personal information held by the Supplier.


2. Scope

  1. This document forms an addition to the Supplier’s standard terms and conditions of business.
  2. The Supplier reserves the right to amend this document as may be required by changes in legislation or other business considerations.


3. Customer Information

  1. In order to conduct its business, the Supplier has a requirement to collect and store personal information about its clients and suppliers.  This includes names, addresses and other contact information. Where business is transacted between the Supplier and a Client, the Supplier will also store records of the invoices raised and associated payments by the Client.

  2. When you purchase goods or Services from us or subscribe to our mailing list, we will only collect sufficient information from you to enable us to fulfill your order or subscription.
  3. Whilst we track visits to our web site, all data collected is totally annonymous and cannot be linked to any individual. This site does not make use of cookies to track visitor information.
  4. Except as stated below under 'Data Sharing' we will not pass your personal information to any other person or organisation.


4. Data Storage and Retention

  1. In order to maintan the security of our systems we keep duplicate copies all the data we hold.
  2. The data may be held both in computer files and hard copy. Master copies of all data files and hard copy is stored at the registered office of the Supplier.  Backup copies of all computer data files are held in an encrypted form at a secure UK based data centre. Data files are not held outside the United Kingdom.

  3. Data held by the Supplier may be retained for a period of 10 years following cessation of business between the Client and Supplier.  At the end of this period, all hard copy records are destroyed and computer held records deleted.

5. Data Sharing

Except in the circumstances detailed below, the Supplier does not share any of its Data with any third party.
Data may be shared only in the following circumstances:

  1. Where the Supplier enters into contractual arrangements with a third party on behalf of the Client, the Supplier may share the Client’s details to the extent required for the arrangements.
  2. As may be required by the English courts or law enforcement authorities.



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