Customer Support - Remote Desktop Support

Your local common sense solution for PC and internet support

RDS - Remote Desktop Support

Our remote desktop support service enables us to help customers with many of their problems without having to book an on-site call.

This service is available free of charge to customers who have a hardware or website support agreement with us. Other customers may make use of the service and will be charged at our standard rates.


Using RDS in Easy Steps:

  1. Telephone us on 01425 655210 to request support - we may be able to resolve the problem quickly without using RDS.
  2. When asked to do so, click this link ..

    Download Remote Desktop SoftwareDownload Remote Desktop Software

    - you will be prompted to download and run a small application on your PC. Please allow this to download and install , following the on-screen instructions.

    Note that some web browsers will only give you the option to 'Save' - the file will be placed in your Downloads folder. If the installation does not proceed automatically, look for AeroAdmin.exe in your downloads folder, check the date to ensure it is the one just downloaded and then double-click the file to install it.
  3. Once the software is installed, you will be taken to a screen showing 'Your ID' on the left hand side - this will be a 9 digit number.

  4. Please tell us this number in order to enable us to connect to your PC.
  5. Once we have entered your ID on to our system, you will be shown a confirmation screen ...
    RDS connection request
    Choose the desired access rights for the admin (view only, mouse and keyboard control etc.) and then accept the remote connection.

System Requirements



Remote Desktop Support is completely secure:





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